Customer Service


CUSTOMER SERVICE | STC 4713 | 390 HOURS | 9 MONTHS (approx.)

  • This program is offered in a hybrid format.
  • ALL EXAMS are done at the Centre.
  • At the teacher’s request some activities could be done in-person.

Please watch our video about our centre.

Start Date:

  • September 6, 2024 – June 21, 2024

Schedule:

  • Tuesday/Thursday and Friday- 6pm to 9pm
  • Saturdays 08:30 to 15:30 (1 hour lunch break) direct instruction

Student for a Day:

Registration Information:

  • You may apply online at AdmissionFP however you MUST COME IN PERSON TO REGISTER.
  • You will need a Québec Permanent Codeto apply online at AdmissionFP
  • If you do not have a Quebec Permanent Code, please click here: Permanent Code
  • You must bring ORIGINAL documents to the Centre to BE OFFICIALLY registered.

Registration hours:

  • Monday to Friday 8:30 to 12:00 and 13:00 to 15:00

Original Documents required:

If you were born in Quebec

  • Original birth certificate (long form from Registre de l’état civil)
  • Original school documents (MELS transcript of marks or GDT and specific prerequisites)
  • Medicare card or Drivers Licence

If you were born in Canada (outside of Quebec)

  • Original birth certificate
  • Proof of Quebec residence (driver’s licence or Medicare card)
  • Original school documents (diploma, relevé des apprentissages, or GDT and specific prerequisites)

If you were born outside of Canada

  • Citizenship card or permanent residence card or IMM-1000 form and CSQ (Certificat de sélection du Québec)
  • Proof of Quebec residence (driver’s licence or Medicare card) or three consecutive years of tax papers (Revenu Québec, Federal, Municipal, School tax, House tax, etc.)
  • Educational equivalencies or Comparative evaluation (MIDI)

 

July 2025 4wks / Dec 2024 2 wks / March 2025 1wk

Program objectives

To develop the skills necessary to determine the information to include on drawings, such as: solve problems related to industrial drafting, taking and interpreting measurements; develop the skills necessary to understand manufacturing, such as: interpreting technical information related to materials and manufacturing processes, illustrating the arrangement of components and power train systems; develop the skills necessary to interpret, carry out, and correct drawings and to produce sketches, to use specialized functions of a computer-aided drafting program, to produce detail drawings of mechanical components, assembly, mechanisms, piping and circuit diagrams, making three-dimensional drawings and designing a simple technical object; develop the necessary skills for multi-disciplinary teamwork and to integrate into school and work life.

Admission conditions

To be eligible for admission to the Customer Service program, candidates must meet the following requirements:
Have earned Secondary III credits in mathematics and Secondary IV credits or the equivalent in language of instruction and second language
OR
Hold an Attestation of Equivalence of Secondary Studies (AESS)
OR
Have successfully completed the General Development Test (GDT) without specific prerequisites
Be at least 18 years of age
OR
Meet the eligibility criteria for Emploi-Québec’s Manpower Training Measure

Program content

Code Competency Hours Units
STC-301 The Occupation and the Training Process 15 1
STC-302 Principles of Customer Service 45 3
STC-303 Information on Products and Services 75 5
STC-304 Identifying Customer Traits 30 2
STC-305 Interacting with Customers 60 4
STC-306 Teamwork 30 2
STC-307 Providing Information to Customers 45 3
STC-308 Taking Customer Orders 30 2
STC-309 Sensitive Human Relations Situations 30 2
STC-310 Job Search 60 4
STC-311 Psychological Well-Being at Work 15 1
STC-312 Handing Claims 30 2
STC-313 Correct a drawing 45 3
STC-314 Handing Complaints 30 2
TOTAL 540 36

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