Computing Support

Start Date: January 18, 2024


Monday to Friday 8:00 to 15:20

Hybrid Learning (online and in-class learning)

*This program is also eligible for RAC. For more information, please call 450-680-3032 ext. 4130.

Program objectives

To develop the competencies necessary for applying the methods required in order to effectively practice the career, such as problem-solving, researching information and time management. Skills related to optimal use of software are also developed: the use of older as well as recent operating systems, the use of application software, creating and using databases and the use of telecommunications. Developing the skills related to communication in the workplace and customer support such as: interacting in a variety of professional situations, communicating in French/English, providing call-centre customer assistance. Finally, the development of the competencies necessary for network management: assessing the structure and functioning of computer systems, developing programs, installing hardware and software, managing access, setting up resource sharing, troubleshooting, and computer optimization.

Admission conditions

To be eligible for admission to this program, candidates must meet one of the following requirements:

Persons holding a Secondary School Diploma or its recognized equivalent
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language, and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language, and mathematics in programs established by the Minister.

Program content

Statement of competency

  • Determine their suitability for the occupation and the training process
  • Analyze the architecture and operation of computer systems
  • Exploit the possibilities of operating systems using older technology
  • Apply a problem-solving method
  • Research information
  • Develop a utility program
  • Interact in various work situations
  • Exploit the possibilities of application software
  • Exploit the possibilities of operating systems using recent technology
  • Create and use a database
  • Install the hardware and software of a computer
  • Manage their time
  • Communicate in French
  • Manage access to the resources of a network
  • Install the shareable resources of a network
  • Exploit the possibilities of telecommunications facilities
  • Manage their careers
  • Troubleshoot a computer problem
  • Optimize the performance of a computer
  • Provide technical support at a telephone help desk
  • Ensure the proper operation of computers in the workplace
  • Provide service to clients in the workplace

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