Important notice to all students!

Please be advised that as a result of the Covid-19 virus and the current protective measures in place across Québec, our centres are CLOSED and ALL stage placements in hospitals and industry are CANCELLED up to and including May 1, 2020.

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NEW!  For psychological and pedagogical student resources click here

Avis important à tous nos élèves!

Veuillez prendre note qu’en raison des risques de contagion liés à la COVID-19 et des mesures de protection actuellement en place partout au Québec, nos centres sont FERMÉS et TOUS les stages effectués dans les hôpitaux et les entreprises sont ANNULÉS jusqu’au 1er mai inclusivement.

VEUILLEZ NOUS FOURNIR VOTRE ADRESSE COURRIEL : Pour que nous puissions vous transmettre des informations importantes durant cette période, veuillez remplir le formulaire en cliquant ici.

NOUVEAU! Pour accéder à des ressources psychologiques ou pédagogiques, cliquez ici

Hotel Reception (Individualized or Hybrid)


735 hours – 22 weeks – Offered at CDC Pont-Viau

Next cohort starts: November 4, 2019, 

Following starting dates: December 4, 2019 – January 6, 2020 – February 3, 2020 -March 9, 2020- April 6, 2020 – May 4, 2020 – June 31 2020

What is the hybrid program? See video below. 

Program objectives

To practise this occupation, students will have to acquire the knowledge, skills, attitudes and perceptions needed to establish professional relationships with clients on the telephone and in-person, sell hotel products and services, take reservations, perform accounting and night-audit tasks, intervene in safety and security matters, communicate in the second language, use specialized hotel-management software, perform reception-related operations in both a non-computerized and a computerized hotel environment and enter the workforce quickly.

Admission conditions

To be eligible for admission to this program, candidates must meet one of the following requirements:

Persons holding a Secondary School Diploma or its recognized equivalent
OR
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
OR
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
OR
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.

Program content

Statement of competency

  • Determine their suitability for the trade and the training process
  • Establish professional relationships
  • Sell products and services
  • Take reservations
  • Perform accounting tasks
  • Intervene in safety and security matters
  • Perform reception-related tasks in a non-computerized environment
  • Communicate in the second language
  • Operate a hotel computer system
  • Perform reception-related tasks in a computerized hotel environment
  • Enter the workforce
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