NEW !Health Care Facility Patient Service Support Skills Training Certificate

If you want to make a difference in the lives of these individuals, choose a rewarding role by enrolling in the Health Care Facility Patient Service Support program and taking the first step to becoming an orderly.

A readily accessible certificate

With the new Health Care Facility Patient Service Support Skills Training Certificate, the Québec government wants to make it easier for you to obtain a rewarding job where every action makes a difference. You will earn this certificate after receiving quality training at one of Québec’s vocational training centres.

In addition to enabling you to quickly start contributing in the service of public health, this short initial training also offers you the possibility of going on to obtain a Diploma of Vocational Studies leading to official certification as an orderly in a CHSLD. This certificate has been created as an exceptional measure to make qualified orderlies in CHSLDs rapidly available.

Benefits offered by the new training program

  • Combination of learning in the classroom and learning in the workplace, thus giving you experience in the field
  • Short program with 375 hours of full-time training, 5 days a week, spread over 12 weeks
  • Scholarship equivalent to $760 a week during your training
  • Full-time job available in a CHSLD as soon as you obtain your Skills Training Certificate (STC), with an annual income of $49 000, including the various bonuses offered during the health emergency

Training program content

  • Relational approaches to the clients and multidisciplinary team
  • Methods for responding to clients with illnesses and physical and cognitive impairments
  • Prevention of infections and contaminations in health care institutions
  • Provision of personal care and assistive services related to activities of daily living
  • End-of-life care
  • First aid
  • Interventions related to personal assistive services for the activities of daily living in a health care institution

Program sequence

  • Part 1: Theoretical and laboratory training at the vocational training centre (120 hours)
  • Part 2: Practical training in the workplace, including theoretical training through distance learning (255 hours)

Students will not travel back and forth between the vocational training centres and the health care facilities to avoid the spread of COVID-19.

The vocational training centres can lend computer equipment, if necessary.

A rewarding experience right from the start

Throughout your training to become an orderly in a CHSLD, you will have the chance to work directly with seniors and vulnerable individuals, maintaining a warm, reassuring presence. You will help them in the morning, during meals and at bedtime. This means that you will be by their side all day, providing them with care and reassurance, which contributes greatly to their well-being.

It also provides you with the opportunity to observe first-hand any physical or mental change in their condition. This special relationship will help you assist the patient service attendants, nursing assistants and nurses in their daily work.

Main tasks

  • Encourage and stimulate the autonomy of seniors and vulnerable individuals
  • Provide assistance with eating and drinking
  • Assist clients to move or accompany them as they move around
  • Use techniques to enhance client comfort, sleep and rest
  • Provide clients with moral support


Several training sessions will be offered over the next several months in order to ensure uninterrupted services in the health care and social services network.

The first training sessions will start on June 15 and are geared to individuals who are not currently working in a health care institution or in social services.

People currently working in a health care institution will be invited to continue working during the summer and register for the training set to begin in the fall. This way, the individuals trained during the summer can take over for them.

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Commission Scolaire Sir-Wilfrid-Laurier