Training directory

 

WE OFFER OUR TRAINING SERVICES ON SITE AND ONLINE !

We are best positioned to take charge of your employees’ professional development !

By entrusting us with your training needs, your organization will:

• Improve performance and accelerate innovation
• Achieve its goals more efficiently
• Increase team productivity
• Build employee loyalty
• Stand out as an employer

TRAININGS AVAILABLE BY CATEGORY OF EXPERTISE:

HR AND MANAGEMENT

  • Co-development workshops
  • Coaching: fostering a coaching approach in the workplace
  • Intergenerational collaboration
  • Communication
  • Delegation
  • Instructor training
  • Conflict management and best resolution practices
  • Telecommuting: how to be organized and productive
  • Time & priority management
  • Change management
  • Stress management
  • Political influence
  • Leadership and mobilization
  • Collective intelligence
  • Emotional intelligence
  • Mindfulness in the workplace
  • Psychology of human relations
  • Conducting effective meetings: on site and remotely
  • Types of personalities in work teams
  • Recruitment and retention
  • Performance management

GENERAL AND TECHNICAL SKILLS

  • Improvement in written French
  • Francization and literacy (11 levels available)
  • Francization – customized workshops
  • English – beginner to advanced
  • Business English workshops
  • Spanish – beginner to advanced
  • Access
  • Excel
  • Microsoft 365
  • Office 2010, 2013, 2016 et 2019
  • OneDrive
  • OneNote
  • Outlook
  • Powerpoint
  • Publisher
  • Teams
  • Windows 7 and 10
  • Word
  • Zoom
  • Health and Safety – WHMIS, forklift driving, and others.

SALES AND CUSTOMER SERVICE

  • Optimizing customer service and client experience
  • Sales, business development, negotiation and prospecting
  • Complaint management
  • Social media

OTHER VALUE-ADDED SERVICES

  • Coaching : individual and in groups
  • Implementation of an annual training program

SELF-TRAINING COURSES

You have access to several virtual training courses via the FQR ONLINE portal. These inexpensive trainings can be completed on your own, at a time that suits you. Do not forget to indicate the name of our school board (Sir-Wilfrid-Laurier) when purchasing a course! To consult the list of training courses available on FQR ONLINE, click here.

 

Contact us !