Important notice to all students!

Please be advised that as a result of the Covid-19 virus and the current protective measures in place across Québec, our centres are CLOSED until September.

Visit our COVID-19 INFO page for more information.

Avis important à tous nos élèves!

Veuillez prendre note qu’en raison des risques de contagion liés à la COVID-19 et des mesures de protection actuellement en place partout au Québec, nos centres sont FERMÉS jusqu’en septembre.

Voir votre page INFO COVID-19 pour plus d’information.

Sales and Customer Service

IMPORTANT: During the COVID-19 crisis, we offer a multitude of online business training as well as coaching services.

Contact us for more details: info.qualificaction@swlauriersb.qc.ca

 

For a business to last over time, sales must reflect company objectives and customer service should never compromise on quality. This is something you already know, of course. But we can teach you to sharpen the skills of your sales and customer service staff to get even better results and make your business all the more competitive.

Our training courses are specifically designed to meet current market needs and help you develop key competencies, those that are fundamental to your success.

Available trainings:

  • Telephone Marketing
  • Sale Transaction Technics
  • Professional Sales
  • Customer Service
  • Hotel Reception
  • Complaint Management and Difficult Situations
  • Email, Phone and In-Person Etiquette
  • And many more…

Contact us !